Refund policy is a part of Terms of Service
Our primary payment channel is PayPal. You can also use a credit or debit card to buy Time Code via PayPal. You just enter card information and email, 100% PayPal will guarantee that transaction for you. We do not store your card to protect your personal information.
If this is your first time using RIPDELAY, we have 1-week money back guarantee policy; no matter what reason, just say refund, we will refund you immediately. We will refund 100% value; however, please note that transaction costs will be excluded. For example: if you pay $10 then we will receive ~$9.4 from PayPal (because ~2.9% + $0.3 fee); when we refund, we will refund for you ~$9.4.
We are very happy to serve our customers, so you do not need to worry if you have a refund and then want to use our service again; RIPDELAY always welcome you forever, and if our service does not satisfy you, we still refund you.